Our temp-controlled trucks work great, but the wine is still handed off to UPS for final delivery and may be exposed to high temperatures on their trucks. If the average temperature is above 80 degrees in your area, we will hold onto the shipment until the temperature is safe for delivery. If your area is under a heat hold and you would like your wine shipped, please let us know, but be aware that we will not be responsible for replacing wines affected by heat. If possible, it is always better to have the wine delivered to a work or commercial address.
We use a third party shipper located in Napa Valley. Orders are typically packaged and shipped within 2-3 weeks of when they are received. Orders will be shipped out on refrigerated trucks from the warehouse in Napa Valley then handed off to UPS for delivery once they are within a day of the destination address. Orders going out on refrigerated trucks may require additional time for delivery and summer shipping times may vary depending on temperatures. We appreciate your patience and want to ensure your wine is cared for every step of the way! If you have any questions regarding the status of your order, please contact us at firstname.lastname@example.org
Shipping and handling rates will vary based on where a package is shipped, the number of bottles, and the size and weight of your order.
IMPORTANT SHIPPING INFO
UPS cannot deliver wine to P.O. boxes, so please provide a home or work address where someone 21 or older will be available to sign for the wine. If you will not be home during normal business hours we highly recommend having the wine shipped to your place of business where someone 21 years of age or older will be available to sign for the shipment.
If you received a broken wine bottle upon delivery, please contact us at email@example.com and we will work with you to resolve the issue.
AGE OF CONSENT
By using this site, you represent that you are at least 21 years or older. By accepting these terms of service you affirm that you are at least 21 years of age and that any wine you purchase through our site will be shipped to and signed for by a person of 21 years or older.
For any other inquiries, please contact us at firstname.lastname@example.org